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 Old 03-15-2013, 02:57 PM   #1
 
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Default Tried calling, no luck .. can you tell me my order status?

Hey Edge,

Just wanted to know if you can pm me what the status of my order is?
#5122

Ordered Feb 21

Says waiting shipment and has been for a few days

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 Old 03-15-2013, 02:58 PM   #2
 
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Don't know if they are going to answer very quick right now, as they are down at TX2k
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 Old 03-15-2013, 03:03 PM   #3
 
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Did you pm the gang before making a post

They'll get ya all set
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 Old 03-15-2013, 03:08 PM   #4
 
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nah didn't pm.

Suppose I should have.
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 Old 03-15-2013, 03:09 PM   #5


 
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Yeah, you should probably PM them first, what did you order?
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 Old 03-15-2013, 03:40 PM   #6
 
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would have been nice if they put a message in their call system...so you can use if for its known purpose of you know answering calls and telling people where you are.
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 Old 03-15-2013, 05:29 PM   #7
 
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I'm in the same boat, ordered Ksports. Tried calling, emailing and sent a PM. My order status is " awaiting fulfillment " and has been for a few days
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 Old 03-15-2013, 05:33 PM   #8
 
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Post nudes and your message will answered right away....
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 Old 03-15-2013, 06:25 PM   #9
 
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I haven't been able to get ahold of them either. I was going to get a boost gauge and bpv, from them but not answer to emails or pms. Oh well I guess, they're probably swamped with tax season..

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 Old 03-15-2013, 09:20 PM   #10
 
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Originally Posted by NICKELL666 View Post
I haven't been able to get ahold of them either. I was going to get a boost gauge and bpv, from them but not answer to emails or pms. Oh well I guess, they're probably swamped with tax season..

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These guys are awesome but if they are going to be out then they need to tell people. Plus it's not like they can't get on their phones and answer emails and PMs.
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 Old 03-15-2013, 09:26 PM   #11
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Originally Posted by Darkhelmet22 View Post
These guys are awesome but if they are going to be out then they need to tell people. Plus it's not like they can't get on their phones and answer emails and PMs.
how nice you want them to spend a once a year chance at an even t answering your PMS and emails do you ??

I agree a answering message or even a stagnant forum post saying they will be out of the office but knowing where they are you expect them to stop and chat you up and just allow the event to blow over them.

sounds great ! your an awesome customer =)
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 Old 03-15-2013, 09:58 PM   #12
 
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Originally Posted by Nitr0EngiE View Post
how nice you want them to spend a once a year chance at an even t answering your PMS and emails do you ??

I agree a answering message or even a stagnant forum post saying they will be out of the office but knowing where they are you expect them to stop and chat you up and just allow the event to blow over them.

sounds great ! your an awesome customer =)
I agree that they should get some time away but that is something most people don't have the luxury of doing when you run a small business. If I own my own shop and customers are wanting me to provide them a service I can't shut down for a week to take a vacation. It's business you make that sacrifice to grow your business until its able to run without you. Then you collect your money and go to events.
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 Old 03-15-2013, 10:11 PM   #13
 
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Everyone cool your damn jets, they're humans too, not robots. Since JP and Alan are both driving stupid fast MS3's, that should raise a flag to you that they enjoy being in the car scene (TX2K *cough cough*) as well as what they do for us at edge. Be thankful we have these fellas and their kickass company. You're not the only one that has had to deal with waiting on parts, it happens... Sure maybe a message or something to let us know would be useful, but no need to get salty over it, they'll get you taken care of.
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 Old 03-15-2013, 10:19 PM   #14
 
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Originally Posted by Dumyz View Post
Everyone cool your damn jets, they're humans too, not robots. Since JP and Alan are both driving stupid fast MS3's, that should raise a flag to you that they enjoy being in the car scene (TX2K *cough cough*) as well as what they do for us at edge. Be thankful we have these fellas and their kickass company. You're not the only one that has had to deal with waiting on parts, it happens... Sure maybe a message or something to let us know would be useful, but no need to get salty over it, they'll get you taken care of.
I'm good! My parts are still on back order. I just feel for the guys who maybe are worried or nervous they can't get in touch of the edge fellers.
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 Old 03-16-2013, 01:33 AM   #15
 
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Message JP or Alan and they will get in touch with you. They went out of their way for me when my order clusterfucked they'll do the same for y'all.
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 Old 03-16-2013, 07:06 PM   #16
 
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Hey guys sorry we have been out of touch, we haven't had a free moment till just now since Thursday. We are also operating on very little sleep... Lol! We left an out of office notice on our email but never changed the greeting in our phone system to reflect the same. We'll remember to do that next time though.
@Ewind; I'm sending you a PM right now concerning your order
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 Old 03-16-2013, 07:38 PM   #17
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Hey guys, we definitely should have posted. Alan and I literally have been going non stop and to make it clear, we are actually sponsoring TX2K, not just having a good time enjoying the event (although fun is in the agenda!). Thanks very much for the post. We'll get back to everybody ASAP. We're heading back on Monday and will be available first thing Tuesday morning back in the office.

Thank you!

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 Old 03-16-2013, 09:47 PM   #18
 
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Originally Posted by bryces_speed3 View Post
Yeah, you should probably PM them first, what did you order?
Cobb turbo back
Cobb ic piping kit
Tr8l
Spark plugs

Wanted a lot more, but gotta wait to save up for other stuff.
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 Old 03-16-2013, 09:56 PM   #19


 
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Originally Posted by Ewind View Post
Cobb turbo back
Cobb ic piping kit
Tr8l
Spark plugs

Wanted a lot more, but gotta wait to save up for other stuff.
Most of the products ordered from Edge get dropped shipped from there vendors and suppliers. Piping kit will come directly from Cobb in Texas, Treadstone core will come from Florida and plugs not to sure if they stock those.
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 Old 03-17-2013, 01:31 AM   #20
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With international shipments we like to ship everything together to save the customer some money. We have all of those parts in stock and are just waiting on the autotechs so we can ship it all out.

Oh and we have plenty of NGK plugs in stock too
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 Old 03-17-2013, 07:24 AM   #21
 
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You can get treadstone core's in? Damn, wish I had had known that one earlier...
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 Old 03-17-2013, 03:13 PM   #22
 
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I ordered a COBB piping kit and a TR8L as well last week. I got the piping on Tuesday (From Cobb in Texas) and the core on Friday (From Treadstone in Florida). Never was able to get a tracking number for the core, but it came so I'm happy!

I did email on Thursday and Friday but got no response, so this would explain things. Anyways I have the kit on the car and I wouldn't have gotten it done during my week off if Edge hadn't gotten a rush on the stuff.

I'll be back for more, that's for sure...
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 Old 03-17-2013, 04:23 PM   #23
 
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Ohh hai...

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 Old 03-18-2013, 10:24 AM   #24
 
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just ordered a treadstone core from you guys over the weekend. i wasn't aware you guys were away but i now know why no one answered the phone this morning lol
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 Old 03-18-2013, 10:53 AM   #25
 
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Thanks Alan for getting back to me on this.

If the AT internals aren't in by the end of the month, I may switch to KMD's.

btw: Hope you guys had a good time at TX2k.

Post some pics when you have a chance!
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