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JAMES BARONE RACING JBR is a leading manufacturer of high-quality aftermarket parts for the Mazda community. We take pride in our reputation for providing the highest-quality performance products at the best values, and we back up that reputation with outstanding customer service and free shipping. We are committed to the Mazda platform and we actively partner with other members of the community in our selection, design, and testing of new products to make sure they meet their needs. We control every step in the engineering and fabrication process to ensure the highest standards of workmanship. The result is a line of products whose performance and reliability have been proven both on the street and on the track. Visit us at jamesbaroneracing.com


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 Old 02-17-2014, 01:50 PM   #1
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Exclamation How to contact JBR for personalized service

If anyone was wondering, we now have a phone # you can call to get answers to your questions or to place orders by phone. You can also call just to say hi and tell me how much you love me. The chances that one of us will actually answer the phone though, is highly unlikely. We're a small operation so, to stop in the middle of what we're doing is not always possible but, if you leave a message I guarantee someone will call you back in 24 hours or less. We can now be reached at 618-505-0633. If you have any other # for us, delete it please.

And do us a favor, if you call, leave a message, don't call every 5 minutes for 10 days then post that you couldn't get hold of us.

You can also send us an email to jamesbaroneracing@gmail.com or by using the contact section on our website at jamesbaroneracing.com to ask questions as well. We're in our email all day and this is one of the fastest ways to get a response.

Please, don't message us on facebook, that's just gay and we're not as quick to respond. Also, don't send us an email, then a PM and then message us on facebook too, that's just silly and confusing.

Whether you are calling or emailing, please formulate complete sentences, read what you wrote at least once before sending, speak clearly when leaving your name and # so we actually have a chance at getting you directed to the person that can best help you.

We look forward to hearing from you and hope that this is just another way we can improve our service.


Thanks,
Jamie
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 Old 02-17-2014, 01:55 PM   #2
 
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+1 on the detailed message, don't be the ass hole that just hangs up and cries about it later.
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 Old 02-17-2014, 02:05 PM   #3
 
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I'm gonna call....

Just to hear you breathe...
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 Old 02-17-2014, 03:16 PM   #4
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Originally Posted by Agent_Orange View Post
I'm gonna call....

Just to hear you breathe...
OK....let me get naked.
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 Old 02-17-2014, 03:32 PM   #5
 
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Originally Posted by jbarone View Post
OK....let me get naked.
Now that's personalized service!!
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 Old 02-17-2014, 04:26 PM   #6
 
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Originally Posted by jbarone View Post
OK....let me get naked.
In that case is there a skype service number???
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 Old 02-17-2014, 04:48 PM   #7
 
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Originally Posted by jbarone View Post
OK....let me get naked.
But, but you said... you... im hurt.
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 Old 02-17-2014, 04:12 PM   #8
 
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He's going to show you the original wide path.
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 Old 02-17-2014, 08:05 PM   #9
 
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Originally Posted by jbarone View Post
You can also call just to say hi and tell me how much you love me. The chances that one of us will actually answer the phone though, is highly unlikely.

Please, don't message us on facebook, that's just gay and we're not as quick to respond.

Whether you are calling or emailing, please formulate complete sentences, read what you wrote at least once before sending, speak clearly when leaving your name and # so we actually have a chance at getting you directed to the person that can best help you.

Thanks,
Jamie

spoken like a true pro
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 Old 02-17-2014, 08:54 PM   #10
 
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I was able to get a hold of jbr when ever I needed to and they always answered very promptly. Email is by far the best way to get a hold of them.
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 Old 02-17-2014, 09:52 PM   #11
 
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I obviously cannot not speak for order status's, in-stock quantities and stuff to that nature! BUT ANYONE is Free to contact me with anything as well! If I can't solve it then I will move onto getting with @jbarone; and getting it solved!
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Originally Posted by Tokay444 View Post
It's always better to build for more power than you'll ever make.
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 Old 02-18-2014, 07:44 AM   #12
 
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I have a new respect for my 3" widepath black anaconda now that I know who the original model was... but I'm having difficulty putting my hands on it.
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 Old 02-18-2014, 12:24 PM   #13
 
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Originally Posted by JgamB View Post
I have a new respect for my 3" widepath black anaconda now that I know who the original model was... but I'm having difficulty putting my hands on it.
Unfortunately it's white, 3.5" and is in my car. It's quite the handful
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Originally Posted by Tokay444 View Post
It's always better to build for more power than you'll ever make.
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 Old 02-20-2014, 06:51 PM   #14
 
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I want your Knob... no seriously, I just ordered one on your interwebs. Hook up da swag you!
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 Old 02-22-2014, 10:50 PM   #15
 
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Why do I have a feeling I'm gonna end up drunk dialing JBR trying to order whale peen at 3am

Haha JBR FTW!
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 Old 03-07-2014, 03:21 PM   #16
 
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So, I shouldn't do the following?
@jbarone; I ordered stuff 24 hours ago. Why hasn't it shipped yet? I'm suing you!

TIS
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 Old 03-07-2014, 03:24 PM   #17
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Originally Posted by ANITIX87 View Post
So, I shouldn't do the following?
@jbarone; I ordered stuff 24 hours ago. Why hasn't it shipped yet? I'm suing you!

TIS
Sorry man! We're underwater right now with tax season on us and several new product releases. All orders are still shipping in 24-48 hours. Pretty much anyway.

-Jamie
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 Old 03-07-2014, 06:20 PM   #18
 
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Originally Posted by jbarone View Post
Sorry man!
Pfft, that's totally OK, I'm not even the slightest bit irritated, it was all tongue-in-cheek, and I happened to order yesterday so the joke seemed appropriate. As long as I have it by the 14th (install day on the 15th) I'll be happy.

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 Old 03-07-2014, 06:46 PM   #19
 
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Edit: @jbarone; Deete this please! Wrong thread and for some reason I don't have the ability to delta posts.
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 Old 03-07-2014, 11:08 PM   #20
 
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I just emailed you for some support, my friend put some hardware for my tmm in a "safe place" and I'm basically never getting that shit back. Love you jbr
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 Old 03-07-2014, 11:44 PM   #21
 
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Originally Posted by Yousuf View Post
I just emailed you for some support, my friend put some hardware for my tmm in a "safe place" and I'm basically never getting that shit back. Love you jbr
sounds like warranty to me.. lol
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 Old 03-08-2014, 02:48 AM   #22
 
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Originally Posted by calizoomzoom View Post
sounds like warranty to me.. lol
Sounds about right lol
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