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JAMES BARONE RACING JBR is a leading manufacturer of high-quality aftermarket parts for the Mazda community. We take pride in our reputation for providing the highest-quality performance products at the best values, and we back up that reputation with outstanding customer service and free shipping. We are committed to the Mazda platform and we actively partner with other members of the community in our selection, design, and testing of new products to make sure they meet their needs. We control every step in the engineering and fabrication process to ensure the highest standards of workmanship. The result is a line of products whose performance and reliability have been proven both on the street and on the track. Visit us at jamesbaroneracing.com


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Old 09-18-2013, 09:32 AM   #1
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Default JBR Deserves Applause
MSF Community,

I know there are lots of threads outlining endless praise for JBR, but I think my scenario warrants an extra round of applause towards JBR.

First things first, I ordered a set of 70 duro mounts from JBR about a month ago. Pretty straightforward dealing there. Ordered, got confirmation, parts came in, install went great...nothing new there. Great response and all, but otherwise standard stuff.

The next run-in with JBR involved getting my car ready for NATOR CT. It came to my attention that we were having an install day about 4 days before the actual date and I realized that there wasn't much in the way of what was being installed. So, why not get an intake? Well, that's the thing, with 4 days til, I needed to be sure it came a day before the actual meet so I can leave at 8am for the meet.

At this point, I emailed JBR, who then gave me quotes, ensured that they'd send it out as soon as possible, and even called to me to make sure I was getting the right part as fast as possible. Oh, and they also texted to confirm they got payment and that the tracking was obtained. They worked so efficiently, in fact, that I got the part a day before I needed it -- they didn't waste time. All emails were answered and they definitely went above and beyond -- you gotta remember that a lot of these smaller shops take one or two days to even process an order.

Thanks again JBR.
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Old 09-18-2013, 04:14 PM   #2
 
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You know when MSF goes down and all you do is spam F5 to refresh the page?

I'm pretty sure that's what @jbarone; does all day long waiting for orders.

Which gets me wondering. What's the average time between orders @jbarone? Average processing time between order placed and order shipped?

/nerd
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Old 09-18-2013, 04:25 PM   #3
 
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Jamie schools the rest!
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Old 09-18-2013, 11:30 PM   #4
 
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Originally Posted by kritz View Post
Fuck you, song was stuck in my head all last night.


<3
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Old 09-19-2013, 05:51 AM   #5
 
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Originally Posted by alphasaur View Post
Fuck you, song was stuck in my head all last night.


<3
Chris is that you at the end of the clip? lol
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Old 09-18-2013, 04:25 PM   #6
 
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Awesome to see that even during JBR's transition to a new facility customer service shines.

I wanna have Jamies babies.
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Old 09-19-2013, 12:03 AM   #7
 
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congrats Jamie on the expansion , currently breaking in my jbr side mounts and loving every bit of it
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Old 09-19-2013, 12:40 AM   #8
 
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