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JAMES BARONE RACING JBR is a leading manufacturer of high-quality aftermarket parts for the Mazda community. We take pride in our reputation for providing the highest-quality performance products at the best values, and we back up that reputation with outstanding customer service and free shipping. We are committed to the Mazda platform and we actively partner with other members of the community in our selection, design, and testing of new products to make sure they meet their needs. We control every step in the engineering and fabrication process to ensure the highest standards of workmanship. The result is a line of products whose performance and reliability have been proven both on the street and on the track. Visit us at jamesbaroneracing.com


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Old 04-04-2013, 06:00 AM   #1
 
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Default More love for JBR.
Sent JBR an email at 7:32am this morning, bugging them more about the speed 6 PMM. Got a response at 7:39am. 7 minute response time. At 7:30 in the morning. Heck they're Central Time at that so 6:30 am their time.

Not gonna lie I was thinking of grabbing an AWR PMM as my stocker is simply destroyed. Not now, I'll wait. This was the final bit I needed to assure it would be worth the wait.

Customer Service is invaluable, and JBR has it.
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Old 04-04-2013, 06:31 AM   #2
 
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Originally Posted by MSP6 View Post
Sent JBR an email at 7:32am this morning, bugging them more about the speed 6 PMM. Got a response at 7:39am. 7 minute response time. At 7:30 in the morning. Heck they're Central Time at that so 6:30 am their time.

Not gonna lie I was thinking of grabbing an AWR PMM as my stocker is simply destroyed. Not now, I'll wait. This was the final bit I needed to assure it would be worth the wait.

Customer Service is invaluable, and JBR has it.
He doesn't sleep, he merely goes into moments of 'standby'.
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Old 04-04-2013, 07:19 AM   #3
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Originally Posted by MSP6 View Post
Sent JBR an email at 7:32am this morning, bugging them more about the speed 6 PMM. Got a response at 7:39am. 7 minute response time. At 7:30 in the morning. Heck they're Central Time at that so 6:30 am their time.

Customer Service is invaluable, and JBR has it.
And I was pooping at the time. Ya see JBR is a 24/7 operation and muti-tasking is a must.

Seriously though....We do work very long hours to provide the level of service that we do. We prioritize what we respond to and when. If the PM or email or phone call is urgent we instantly respond. If it's a general question we get to them quickly as well but a little more time may go by before we respond. Generally, we respond in 8 hours or less, usually less.

-J
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Old 04-04-2013, 07:40 AM   #4
 
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Old 04-04-2013, 08:12 AM   #5
 
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AND he was pooping!?.....there's yer license plate frame : "Mounted While Pooping"
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Old 04-04-2013, 09:30 AM   #6
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Originally Posted by jbarone View Post
And I was pooping at the time. Ya see JBR is a 24/7 operation and muti-tasking is a must.

-J
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