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 Old 08-09-2011, 05:30 PM   #1
 
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Default Cobb taking care of me...

I was doing a little autocross a couple weeks ago and my Accessport fell out of the cell phone holder I was using a couple times when I was running. When I unplugged it to put it away the plug separated into two pieces...



I called Cobb today and ordered a replacement cable for forty something bucks since my AP was out of warranty. I also emailed Tim@Cobb a picture of the cable so they could see what happened.

Much to my surprise, he emailed me back a bit later saying that he cancelled the order and was going to ship a new one out free of charge since the product failed. Talk about excellent customer service! Thanks Cobb!
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 Old 08-09-2011, 05:37 PM   #2
 
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Wow, way to go COBB
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 Old 08-09-2011, 05:55 PM   #3
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woot!!!!

COBB 4 LIFE!!!

CPE would have asked for your original receipt, birth certificate, SS card, and last months comcast bill before they would even consider sending you a replacement.....
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Last edited by superskaterxes; 08-09-2011 at 05:55 PM. Reason: MSF Database - Automerged Doublepost
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 Old 08-09-2011, 06:26 PM   #4
 
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Cobb rocks, plain and simple.
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 Old 08-09-2011, 06:27 PM   #5
 
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Although i'm glad they proactively took care of you, why would you be willing to shell out $40? I would have called and asked for a free one!
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 Old 08-09-2011, 06:36 PM   #6
 
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Originally Posted by Silver Ecstasy View Post
Although i'm glad they proactively took care of you, why would you be willing to shell out $40? I would have called and asked for a free one!
It's out of warranty. Do you demand free parts from the dealership when your car breaks and it is out of warranty?
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 Old 08-09-2011, 06:39 PM   #7
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Originally Posted by kabobulate View Post
It's out of warranty. Do you demand free parts from the dealership when your car breaks and it is out of warranty?
yes? lol
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 Old 08-09-2011, 06:52 PM   #8
 
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Originally Posted by superskaterxes View Post
yes? lol
lol. Ya ok you guys win.
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 Old 08-10-2011, 06:25 AM   #9
 
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Originally Posted by kabobulate View Post
It's out of warranty. Do you demand free parts from the dealership when your car breaks and it is out of warranty?
I'm more concerned with that being a defect rather than simply a wear item outside of warranty.

The cable doesn't separate due to wear and year. Hence, my reasoning.

And if you weren't a nice guy, you could have bitched up and down on the forums that your cable separated and COBB wants to charge you $40, in which case they would want to do the right thing and take care of you.
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 Old 08-10-2011, 08:20 AM   #10
 
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That's excellent!!! Very smart as well on their part. I'm sure the positive buzz will generate more business for them, or at least it should. They make a superior product.
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