Dissapointed

[mrsmith]

I ordered the Tr8 from edge and wanted to get it before i got my new ap v3, so i could get my etune started right away. My order was placed on the 13th, status said it was ready to ship by the 14th. It is now the 21 and still has not been shipped. That's not what bothered me, its when i contacted them asking what is going on. The reply was fast but it was we are going to contact maperformance to see where it is at. when i look at maperformance the tr8 is cheaper on there. Kinda felt like a slap in the face. I would have waited a little longer for a reply and an answer to where the tr8 is at. That way the customer wouldn't feel like i just paid you extra to order it from another website. Just my feedback

[Easter Bunny]

cool story bro

[SneakySin]

I got my TR8 from maperformance and it was cheap and came super quick!

[cuethenoise]

FAIL! Always cross shop! Why don't you cancel your order and order on from maperformance?

[mrsmith]

Not about the price. Id rather go through edge just how the situation was handled. it was resolved and i was told it was a learning curve. Maperformance is not a vendor on here so i wasn't even looking at them. Edge is very professional and took care of this right away. This thread was not about the price but about the customer service.

[Keko]

maperformance is a forum vendor and has been for a long time.

[Mase]

Feedback seems fair...and I understand that your upset....but if I understand correctly you felt their customer service was lacking even though they were quick to respond and up front and honest with you on the situation? Not sure I could ask for anymore out of a fantastic vendor...

Originally Posted by Keko maperformance is a forum vendor and has been for a long time.

What he said...

Modern Automotive Performance - Mazdaspeed Forums

[veezyweezy]

Edge is legit OP needs a tissue.

[mrsmith]

Ok if you ordered something from a vendor and its taking awhile the ship. You ask them whats up, they say sorry we have to ask another vendor where its at (sorry i over looked modern automotive performance) in my mind im going to say why didn't i just order it form them. Im saying that i was told to much that might make them lose business. Yes fast reply is good customer service but to much info can hurt it. It was taken care off and it was a new employee. I'm in the customer service business so this was just feedback. Sorry for every one that got the wrong impression that i was complaining. I'm not upset and not going to cancel my order. just feedback from another business person. If nothing was said they would have never known and i would have went to a different vendor for my next part.

[Mase]

Originally Posted by mrsmith Ok if you ordered something from a vendor and its taking awhile the ship. You ask them whats up, they say sorry we have to ask another vendor where its at (sorry i over looked modern automotive performance) in my mind im going to say why didn't i just order it form them. Im saying that i was told to much that might make them lose business. Yes fast reply is good customer service but to much info can hurt it. It was taken care off and it was a new employee. I'm in the customer service business so this was just feedback. Sorry for every one that got the wrong impression that i was complaining. I'm not upset and not going to cancel my order. just feedback from another business person. If nothing was said they would have never known and i would have went to a different vendor for my next part.

I hear what your saying now...and it makes sense...but surely you understand what the implications are of the word DISSAPOINTED which you titled your post with???!!! While you spelled it wrong (Disappointed) I think everyone here knows what it was all about.

[DAN MPS 3]

Buying anything over the Internet holds these risks. They may not having it currently stocked, or even stock it at all and have to order it from an external source.

It's one of those things you have to ask before you hand over your hard earned pennies.

I currently have an order pending with Edge that won't be posted to next week do to parts not in stock and Edge have been very quick to respond to requests and questions (even with the time differences! +1 for customer service).

I am hardly disappointed with Edge, they are one of the best companies I have felt with. I have ordered parts from a company, took them a fortnight to post it, did not reply to emails, wouldn't return calls.

Edge can expect my business again

Having to wait for parts is a First World Problem

[jm211]

Looks like a screw up, and they handled it quickly and honestly. Your thread makes me want to order something from edge.

[uncorked11]

I waited a month for a turbo from edge, It sucked but sometimes that is life. Edge can't control the world and it hasn't kept me from ordering from them.

[mrsmith]

I talked to edge and they understood what i was saying this post can be renamed, moved, or deleted if they would like. Just in a business you should never tell a customer where you get your product from, its an easy way to lose business. Edge still has mine.

[MazdaBoy2.3]

So basically you were trying to giving business advice to Edge?

"Disappointed" is a fail of a thread title then...

[DAN MPS 3]

It's a customers right to ask where goods are sourced from.

I don't want to fork out $XXXX.xx for parts, only to not ask questions about their origins/manufacture and they turn out to be ebay-china-special that lasts as long as the box it was sent in.

It's not bad for business be open with customers and let them know what they are paying for and what you are actually getting.

[mrsmith]

Originally Posted by MazdaBoy2.3 So basically you were trying to giving business advice to Edge? "Disappointed" is a fail of a thread title then...

Not advice, feedback. I was disappointed at first, then i talked to edge and it got fixed fast. Edge would have never known unless something was said. Yes the tittle would change after talking to edge. If @Haltech; could change it to "some feedback" that would be great. Or delete thread if edge would like.

Originally Posted by DAN MPS 3 It's a customers right to ask where goods are sourced from. I don't want to fork out $XXXX.xx for parts, only to not ask questions about their origins/manufacture and they turn out to be ebay-china-special that lasts as long as the box it was sent in. It's not bad for business be open with customers and let them know what they are paying for and what you are actually getting.

So you own a business and your going to tell everyone where to go to get it cheaper? What your talking about is the brand yes everyone should know the brand. But to tell customers where to buy everything cheaper Good luck staying in business.

[DAN MPS 3]

They contacted MAPERFORMANCE to re-order the part or check on the shipping/postage status?

[DoMiNic]

MAP is da shizzz. First place I look for parts... Have you asked Edge if they will match the price?

[mrsmith]

Originally Posted by DoMiNic MAP is da shizzz. First place I look for parts... Have you asked Edge if they will match the price?

I wasn't looking for that but they did address it and said they would.