Interior/Dash Problem...Covered by warranty?

[nero]

I have a 2012 Mazdaspeed3 that I bought new in 2/12 and it now has 7600 miles on it. Going to work today I noticed that the dash directly over the mileage/stereo/GPS instrument panel is separating/coming unglued from the top of the instrument panel. The area separated/unglued is approx. 5-6" long. I'm not too pleased to see this as the car is only 18 months old. I'm planning on taking the car into the dealership on Monday, and would like to know if any of you'll have had the same issue with your MS3, and is this something that is covered under the manufacturer warranty? Thanks.


Nero

[makjur]

I saw another post of this same exact situation about 4 months ago and I started using my sun protector things more often as a result so it doesn't happen to me

What area do you live in?

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[nero]

Thanks for the reply and info Makjur. I found the thread that you mentioned. I called the Mazda dealership and scheduled an appointment for Monday AM. The service manager said that he was certain that my dash problem would be covered by the warranty, but stated that he also needed to take some pics of the damage when I came in. I asked if he had anyone else come in with this problem, but he was rather vague and evasive, just saying "it's probably just from the Florida sun and heat"... After I get it fixed I'm going to get the windows tinted and get a windshield shade.

Other than this minor issue, my MS3 has been flawless and a helluva lot of fun to drive!

[galens47]

Hi Nero,

I just discovered mine has the same problem. About 4" long above the GPS. This is fucked. My 3 year warranty is gone, thinking that is the powertrain though.

I will be calling the dealer soon to get mine reglued. Plus my seat is making unpleasnt noises again.

Thanks for posting this.

G

[makjur]

Originally Posted by galens47 Hi Nero, I just discovered mine has the same problem. About 4" long above the GPS. This is fucked. My 3 year warranty is gone, thinking that is the powertrain though. I will be calling the dealer soon to get mine reglued. Plus my seat is making unpleasnt noises again. Thanks for posting this. G

3year or 36000 miles is the bumper to bumper warranty
Powertrain is covered 6yr/60k or something

U might still get lucky tho

[galens47]

Originally Posted by makjur 3year or 36000 miles is the bumper to bumper warranty Powertrain is covered 6yr/60k or something U might still get lucky tho

I'll give it a shot! 3 years-check, 36k - 33,500

Thanks,

G

[Labelworkshop75]

My dash is also separating right over the mpg screen. Has anyone repaired themselves? Currently out of warranty. I was going to call Mazda and see if they would fix for free out of warranty.

[blackms3_71]

Yes another thing the gen 1 doesn't do over the gen 2 loll sorry couldn't resist

[az_jayc]

Mine is also separating in the same area. It started coming up about a month ago now it's getting bad and I can see that it's not just glued down. There are tabs in the actual dash that plastic clips from the screen clip into. Looks like everything on mine is just a little to warped for me to get it to clip back in. This is definitely something that needs to be covered by warranty and possibly addressed in a permanent fix for future models. Anyways I will to be trying to get it covered under the extended warranty I bought. Hopefully everyone has good luck and gets it fixed.

[Raider]

Originally Posted by blackms3_71 Yes another thing the gen 1 doesn't do over the gen 2 loll sorry couldn't resist

Actually, ours do crack. The far forward piece next to windshield is known to crack in the middle. The fix-entire dash removal to get to that strip to remove.

[deekspeed]

I took my 2010 to Mazda about this and I am out of warranty. They told me Mazda would pay for the part if I paid the labor. Its nearly $400 in labor. I have heard rumors that some dealerships are completely covering this even out of warranty. They are well aware it is an issue.

[blackms3_71]

Originally Posted by Raider Actually, ours do crack. The far forward piece next to windshield is known to crack in the middle. The fix-entire dash removal to get to that strip to remove.

Well i stand corrected :/

[SofaKingAwesome]

I had my Pu's entire dash replaced under warranty for it popping up above the info center.

[reaper7534]

I'm having the same problem and my car just turned 37k and still within 3 years. Got in the car yesterday and noticed it happening with mine. I explained it to the service writer and she said she believed there was a recall on it and was covered.

Take my car back to service then come out and say it is just a bulletin and since I am barely out of warranty, Mazda agreed to cover 80 % of the cost leaving me owing 150.00

I have a extended warranty but don't know if it covers interior and the deductible is 100.00

For those of you that have had it done out of warranty, what has the cost been ?

They claim they have to order a new piece and that will take a week, I though it was just the glue failing, unless it is a bigger problem. Kind of aggravating, I'm starting to believe in the term " Planned obsolescence "

Are their any up to date sites that list bulletins and recalls ? Found one, but the info is pretty old.

Thanks

[Raider]

I have use extended warranty before, but we paid the $50 more for $0 deductible. Went in , swapped bad part, and left.

36,001 miles and 3 years 1 day is when bumper to bumper is over, so that is done, and when extended warranty kicks in. If you got a good plan, would cover everything, but deductible.

[Wizkid817]

Damn, I just noticed mine is doing the same thing. Tried pressing on it to put it back and it wants to stick but won't. Gonna try Mazda this week and see what they say. 2y9m but 59k miles so probably not.

[alonso]

Any photos guys;....

[Wizkid817]

I'll try to grab a photo of it in the morning. Gonna try to see the dealer on Wednesday.

[Wizkid817]

Not the best pictures but hopefully you can see it.

[elgeratl]

Has anyone tried fixing it with glue or something else? Without going to the dealer?

[Vansquish]

Just use some self-tapping screws.

[JJ Killa Nole]

I'm taking my car to the dealership tomorrow morning regarding this same issue I'm having. We will see what they say. I should still be within my 3 years of the warranty. My car has less than 11,000 miles as well. Very disappointed that this is happening.

*Edit* took it to the dealer and they are going to fix it under warranty. Good thing because I only had 1 month left in the 3 year bumper to bumper coverage.

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[JPele21]

*Edit* took it to the dealer and they are going to fix it under warranty. Good thing because I only had 1 month left in the 3 year bumper to bumper coverage.

Good stuff.... I'm at 2011 with 14,000 miles and after seeing this thread I took a look at really noticed that mine is definitely separated. Oh well...looks like I might have to live with it.

[JJ Killa Nole]

Originally Posted by JPele21 Good stuff.... I'm at 2011 with 14,000 miles and after seeing this thread I took a look at really noticed that mine is definitely separated. Oh well...looks like I might have to live with it.

It might not hurt to take it to them and have them look at it. Your car has very little miles, similar to mine, and is unacceptable that this is happening. I couldn't live with it to be honest. Every time I get in my car the first thing I see is this screwed up dash.

After reading up a bit I saw that there was a class action lawsuit regarding "melting" or warping Mazda 3 dashboards. That might be some leverage to take it in and have them look at it.


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[JPele21]

I'll do some research and grab a copy of the lawsuit. I agree with such low miles and always having a dash cover on the car you would think it would have lasted much longer than this. The car is babied for lack of a better term and barely has any miles on it if you ask me.

[MMApex]

See attached on what is starting to develop in my car. My camera does not do good work here, so I attached a red line of where it is as well - its not a crack but rather what seems to be a soft impression?

[5doorsoffury]

Originally Posted by MMApex See attached on what is starting to develop in my car. My camera does not do good work here, so I attached a red line of where it is as well - its not a crack but rather what seems to be a soft impression?

What you are seeing is the airbag separation lines.

The lines are where the dash rips open to allow the air bag to inflate.

The vinyl is sagging into the pre cut grooves. I can see that on my car.

[1983_242]

Well, its been a long while since I posted here. But, I got the dreaded dash separation issues some of the Gen2 folks are getting. I talked to my local dealer who acted as if my car was the only car to do this. I'm going to bring the car in tomorrow to see what can be done to fix it. I was curious if any of you that have had this issue fixed under warranty did it under an extended warranty. I got a 7yr/70k warranty when I bought my MS3 and am crossing my fingers they're going to take care of it when I bring it in. Any advice would be greatly appreciated. Car in question is a 2011 MS3 with 60k on it.

Thanks
Steve

[JPele21]

I took off 3 days this week and plan to stop by the dealer and see what he says since I'm low miles and use a sunvisor and leather/vinyl protector or conditioner. I have a feeling that with it being Hawaii they are going to be a PITA to deal with and of course I'm out of warranty, so I'm not going to get my hopes up.

[NCZ13]

Originally Posted by 1983_242 Well, its been a long while since I posted here. But, I got the dreaded dash separation issues some of the Gen2 folks are getting. I talked to my local dealer who acted as if my car was the only car to do this. I'm going to bring the car in tomorrow to see what can be done to fix it. I was curious if any of you that have had this issue fixed under warranty did it under an extended warranty. I got a 7yr/70k warranty when I bought my MS3 and am crossing my fingers they're going to take care of it when I bring it in. Any advice would be greatly appreciated. Car in question is a 2011 MS3 with 60k on it. Thanks Steve

Its the norm for advisers to "play dumb" because you dont want to back yourself in a corner as far as solutions are concerned. You tell a customer something about how its super common, and you see it all the time, and X is the solution and it turns out their situation isnt like that at all, and all parties are in for a bad time.

The extended warranty you got will be through a warranty company. The service staff cannot make any calls on what is or isnt covered. They will call in your claim once they know the problem and solution. Typically you just give approval for your deducible amount and thats all you pay in the end. The warranty company picks up the rest of the charges.

Originally Posted by JPele21 I took off 3 days this week and plan to stop by the dealer and see what he says since I'm low miles and use a sunvisor and leather/vinyl protector or conditioner. I have a feeling that with it being Hawaii they are going to be a PITA to deal with and of course I'm out of warranty, so I'm not going to get my hopes up.

Unless you have a real good reputation with that service department (as in youre a good customer that spends money) dont expect them to bend over backwards for you. Youre out of warranty, so anything they would cover would be out of the service departments wallet.

That said, dealers typically get allocated a certain amount of "goodwill" money to cover things that are out of warranty. Money like this is really only used for problem situations, like a good customer that got all of their services done there, and something go wrong when they were at 36,0001 miles. Again, the money is finite, and usually reserved for problem situations.

Source: Was in the industry for almost 8 years.

[JPele21]

Yah, I don't think it is so much about getting it fix as it is getting it annotated and maybe...just maybe...Mazda looks back at their design flaw and doesn't repeat it down the road.

[littleloogy]

I always thought it was some kind of puzzle. I like the zig zag look myself.


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[JJ Killa Nole]

Originally Posted by NCZ13 Its the norm for advisers to "play dumb" because you dont want to back yourself in a corner as far as solutions are concerned. You tell a customer something about how its super common, and you see it all the time, and X is the solution and it turns out their situation isnt like that at all, and all parties are in for a bad time. The extended warranty you got will be through a warranty company. The service staff cannot make any calls on what is or isnt covered. They will call in your claim once they know the problem and solution. Typically you just give approval for your deducible amount and thats all you pay in the end. The warranty company picks up the rest of the charges. Unless you have a real good reputation with that service department (as in youre a good customer that spends money) dont expect them to bend over backwards for you. Youre out of warranty, so anything they would cover would be out of the service departments wallet. That said, dealers typically get allocated a certain amount of "goodwill" money to cover things that are out of warranty. Money like this is really only used for problem situations, like a good customer that got all of their services done there, and something go wrong when they were at 36,0001 miles. Again, the money is finite, and usually reserved for problem situations. Source: Was in the industry for almost 8 years.

I couldn't have said it better myself.

Originally Posted by 1983_242 Well, its been a long while since I posted here. But, I got the dreaded dash separation issues some of the Gen2 folks are getting. I talked to my local dealer who acted as if my car was the only car to do this. I'm going to bring the car in tomorrow to see what can be done to fix it. I was curious if any of you that have had this issue fixed under warranty did it under an extended warranty. I got a 7yr/70k warranty when I bought my MS3 and am crossing my fingers they're going to take care of it when I bring it in. Any advice would be greatly appreciated. Car in question is a 2011 MS3 with 60k on it. Thanks Steve

I consider myself somewhat "lucky" in this regard because my dash started separating when still under my bumper-to-bumper warranty. I called 3 dealerships that were somewhat close to me and they were all upfront and acknowledged that this was a common issue (I am in FL). Do you know if the extended warranty covers bumper-to-bumper or is just the drivetrain?

[Paulabreu]

[Wizkid817]

Well I never ended up going to the dealer about the separation. I grabbed some permatex black rtv adhesive and pulled it apart a bit, pushed it back and stuck a 10lb weight on it. So far so good but I need to trim a bit off that oozed out.

[danmillerok]

Noticed mine is separating in the same area over the info screens. Going to set up an appointment for this week some time. 2013 with 28k.

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[Phoenix]

Add me to the list. Mine is separating and I have 598xx miles. My extended warranty dies at 60k and it mentions that it does not cover trim. I'm guessing that I'm SOL unless there is a recall or a home solution.

[bluebisz]

Seems like I have the same problem as well ... dash separated over the weekend on my 2012 MS3. Only have 16k on it but a few months passed the 3 year warranty. Just called the dealer and will bring the car in on Friday. They mentioned they will give it a try to get it covered by the regional sales rep, so fingers crossed ... hope it will help a bit that this is our 3rd Mazda over the years (2006 3 and 2008 CX-9).

[Wizkid817]

Well the black rtv adhesive and a weight on it till it cured solved my problem for a few bucks in case the dealer wants mad monies.

[1ndytta]

Just googled to find if there were any similar issues as i've just noticed this on my car also. First post on this site and this is what its about. Should have traded my car in a few months ago when i had the chance.