Personalization Options-how to educate the dealer on getting them to work.

[kabobulate]

tl:dr, Dealership said you can't get personalization options on your car that are listed in the manual?... Here's how to get them.

First off, yes, you have to take it to the dealership to change these options.

I wanted to make this thread to inform the masses about what to tell their dealership when getting the "personalized options" on their car, as listed in the back of the manual. I have read a bunch of threads today on different forums about dealerships telling people that certain options aren't available on their cars when they actually are, and people bouncing around between dealerships to find one that can figure it out. We all know how uninformed techs can be...

So I went in with a friend today to get the smart turn signal (tap the signal and it blinks 3 times automatically for lane changes) enabled. They initially hooked up to my friend's car and said that the options weren't available. I told them they were wrong but they wouldn't hear it. I talked them into trying on my car because I didn't have a tech package and it might be different. A different tech hooked it up and lo and behold, it worked just fine.

My buddy made this tech hook back up to his car and it worked that time. What we realized is that initially, the computer system they use said that it auto-detected the type of car when hooked up and listed the options incorrectly. The tech bypassed the auto-detect and manually entered the data into the computer (vin, DSC, tech package options, etc) to come up with all of the correct options that could be changed.

So, long story short, tell them to manually enter the car info instead of the auto-detect, and you won't have a problem.