Personalization Options-how to educate the dealer on getting them to work.

[The Nut]

Originally Posted by CincySpeed3 Do you have the tech package? Which are the 3 most common? My dealer said there should be a piece of card stock that came with my car purchase for the personalization options. He said this piece allows them to do the personalization options for me and mazda will pay them back for the service. However, I cannot find this card anywhere beause I am 99% I did not get one. Does this piece of card stock sound familiar to anyone?

Yeah, when I bought my 2012 in March it came with one of those option cards. They told me at the time of purchase to look it over and decide what personalizations i wanted done. But because it was after service hrs. by the time we got done with all the paperwork b.s. and they had to detail my car 3 time cause they kept leaving swirl marks on it, the service dept. was closed. The salesman told me to just bring the card back with me when I came in for my first oil change or if I happened to be in the neighborhood before that and they'd make the changes. I "happened to be in the neighborhood" a few weeks later, but didnt have the card with me. The salesman that sold me the car grabbed me one from his office and got me hooked up. They said any future changes I would want to make would cost $115. I was kinda pissed cause you we're supposed to be able to get the sensitivity of the auto-headlights adjusted and they told me that's not something that can be changed on the 2012 model anymore. But anyway, they should have given you the "personalization adjustment card" with all your new car paperwork stuff on the day you purchased.
Hope everything works out.

[CW42]

Why is there a "secret" option to make the interior dome light stay on temporarily after shut down when there's a button with 3 options (this being one of them) right on the dome light itself? Seems kind of dumb and redundant.

[Darth_Nuruodo]

Because the switch just turns the light on when the door is open and this option turns the light on right when you turn the car off and take the key out, they are two different events / triggers? What is hard to understand about that?

[CW42]

Mine has a setting for a timed delay so that when you walk away the light is still on for a bit then turns off. Is the "secret" setting for something else? Did I misread something?

[stockfire]

How are these options changed in the computer? Through the OBD2 port? Is this something that can be done with a Bluetooth obd2 single and my smartphone?

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[kabobulate]

Originally Posted by stockfire How are these options changed in the computer? Through the OBD2 port? Is this something that can be done with a Bluetooth obd2 single and my smartphone?

Though they are changed through the OBD2 port, I have been told that these options are stored in the BCM. Currently, there is no known way to make the changes without going to the dealership.

[derekivey]

Hey guys,

I have a 2012 Mazda 3 i GT and came across this post so I decided to register and reply. I took my car to a local dealer yesterday for a tire rotation and also wanted them to turn on Smart Turn. I printed out a scanned card I found online but they would not accept it. I was told Mazda stopped doing the free personalization options and they wanted to charge me $45 to get it done. That's ridiculous. I asked another dealer about it and they want $87 plus tax. I am upset! My car is only 7 months old and I'm only at 51XX miles. Does anyone know what program they use to do this? Maybe there is a way to change it with one of those ODBII dongles.

[zmarko]

Did you buy it new from that dealer? I would go to the dealer you purchased it from and see if they'll do it for free (inform them you didn't know there were personalization features).

I got mine done for free, however I got it done two weeks after I purchased it.

[derekivey]

Originally Posted by zmarko Did you buy it new from that dealer? I would go to the dealer you purchased it from and see if they'll do it for free (inform them you didn't know there were personalization features). I got mine done for free, however I got it done two weeks after I purchased it.

Nope. The dealer I bought it from is 122 miles away .

[Darth_Nuruodo]

#1 , no you cannot do this yourself using any at home tuner currently available for either the base or speed 3.

#2 , even going to the dealer you bought it from doesn't always work, mine wanted like $160 2 months after I bought the car when I came in for the first oil change. So fuck them.

[derekivey]

Originally Posted by Darth_Nuruodo #1 , no you cannot do this yourself using any at home tuner currently available for either the base or speed 3. #2 , even going to the dealer you bought it from doesn't always work, mine wanted like $160 2 months after I bought the car when I came in for the first oil change. So fuck them.

It's ridiculous. I don't get why a feature like Smart Turn is off by default!

EDIT: I found a dealer that is willing to do it for $28 + tax. I might take it there. That seems a little more reasonable than $45 or $87, which the two other dealers quoted me.

[ASmith]

it would be awesome if Mazda would make a smartphone app for their cars. Then all these settings could be changed whenever we want, while they are at it they could make an onstar like system also.

[speedy308]

It would be even better if they included all these options under the settings menu. They put turn signal volume in there. Why not all of these.

[lpugfan2004]

Asked the service manager about this, he looked at me like I was retarded. He then took the time to ask one of his techs about it, and he knew all about it.

Service manager wanted to charge me $100 to change the smart signal on. He claimed "You want to change the factory specs, there is a charge for that."

Went to speak with my salesman, he got it done for me for free.

[speedy308]

Good thing. They put it in there saying it can be changed. They sent me something in the mail stating the options. I think it's ridiculous they are trying to charge everyone

[lpugfan2004]

Originally Posted by speedy308 Good thing. They put it in there saying it can be changed. They sent me something in the mail stating the options. I think it's ridiculous they are trying to charge everyone

My salesman gave me some big long story about how up until 11' they offered these things to be changed, and all of a sudden they just stopped offering it for new buyers. No longer got those papers from Mazda, and just assumed it wasn't allowed anymore.

But, he also mentioned how some educated customers will come in demanding this be done and he can get the techs to go ahead if it was within a month of buying the car.

[speedy308]

I just took the brochure I got in the mail just in case but didn't need it. My salesman was awesome and when I can in to tell him I wanted it changed. He cracked up and said we just did one and proceeded to go show me how they worked on the other customers car. Said I'm the second one he has ever heard of asking for them. The service guy didn't seem thrilled about it but didn't give me a hassle.

Oh well, Mazda provides options we should be able to get for free atleast once.

It's the dealerships that hate having to do something with no profit.

[PL ENDO]

well i guess when i go to my dealership on monday ill be demanding the blinker option and smart un-lock. i got the tech package and i got them to install a sunroof and the home link rear view mirror. only if i can figure out where my wife left my manual so i can read through it and know what are all the options i have on my car. loving this car more and more as i read through this site!

[PL ENDO]

wow just called the stealership and they want to charge me 55 dollars and said they will only charge me for a half hour since its a hour job wtf! when i get there im going to lose my mind!

[speedy308]

It's def not an hour job. Not even close

[fallenangel1]

If you count where they drive the car into the service bays and do the work then pull the car out itd maybe take 30 mins.. But most likely they wont know what they are doing and it will take an hour of them going back and forth saying .. this cant be done .. but it can .. reset and start over. When i went with @kabobulate they had to do my car twice because they said it couldnt be done. So the hour may be realistic but thats not because it actually takes that long .. its because itll take the techs that long to figure out wtf they are doing.

[edrazor]

I think its funny how when i asked the service depot the guy was like no no no these options are not avalible on your car you have to have the tech package.. and i say i do have the tech package.. then he says hold on comes back a few min later and tells me that its not avalible for the 2010 model only 2011 i asked him why that paper was in my car..he then goes and grabs the one of the techs and the tech starts telling me that my "mazda3" was the low end model i had to correct this guy and tell him its a speed.... i laughed at them and left.. i cant believe these people

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[Raider]

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