Damond Motorsports: customer services/relations optional
 

I never like to shine a bad light in a public forum if I'm trying to have an one on one interaction with a business. Because I don't need to bad mouth a business if it's just a minor inconvenience, and certain things are unavoidable. Having said that, I am utterly frustrated with the customer services/relations demonstrated by Damond Motorsports. Actually, let me clarify that: It's the lack of it.

If you are in the market for a Damond Motorsports PMM, you are probably aware that they are out of stock at the moment. No problems there, if you're out of stock, then you're out of stock. But why can't you notify your customers? I placed my order two weeks ago and at the time, there was no mention of it being out of stock. So the order was placed, totally unaware that the PMM is unavailable.

2-3 days later, I was expecting either an email shipping confirmation, or the actual arrival of my PMM. Neither happened so I contacted Damond Motorsports about the status of my order. OH NOW you tell me it's unavailable? You couldn't notify me after I placed my order? I had to ASK you why you took my money, and my order is just sitting idly? Sure enough, I was told that the PMM is out of stock. I'm anxious because I am driving on a failed PMM at the moment. I was told these PMM would be back in stock in 2-3 weeks' time. I was also promised a 5% discount (which is nothing) for the inconvenience and the fastest available shipping method.

It is now nearly 2 weeks since I placed my order. So two days ago, I contacted Damond Motorsports again about the status of my order. I'd like to know when my PMM will arrive, and when I can plan to remove my failed PMM. This has led me to make a thread about my dealings with Damond Motorsports. Because I have not heard back from Damond Motorsports about the updated status of my order, nor have I received my 5% discount for the inconvenience.

This is how you treat your customers? Keep them in the dark? I'm sticking with your PMM because it has been universally praised, but I can't see myself doing business with Damond Motorsports again.

I guess being patient is not a thing anymore... You probably should have emailed them before waiting 2 weeks if you wanted to know what was going on.

In all my experiences with Damond Motorsports they have got back to be within 48 hours or so when I have asked for a status update. If they take longer then that they may be busy but they will not ignore you.

I have bought many products from them and will continue to do so.

They support the platform and when contacted about an issue they have responded. You need to learn to talk to the vendor before you start bitching online.

I guess being informed is no longer a business model?

So, why couldn't they notify me about the unavailability after I placed the initial order? I had to call them to find out what happened to my money two weeks ago.

Fast forward two weeks, I sent them another email about the status on Monday. If it's out then it's out, no fault there. But it's now Wednesday and I have not heard back. I don't know about you, but if I'm a customer, and I already paid, I'd like to be informed.

It is nice to be informed, I agree with you there.

However, they are a small company that does this on the side and not as their main income and they do have personal lives.

Whenever I have dealt with smaller companies I have emailed ahead of my order being placed to find out build times. As a car enthusiast I have learned that all good things come with time and if you want to be informed you have to ask around for the updates.

Just give them the week to respond but I am sure they will do it sooner.

Have you used the support email on their page?

Sorry have to lol at this "I guess being informed is no longer a business model?"... being informed is a business model??? lmao... 60% of the time I'm right all the time

In business school, you'd learn that it doesn't matter if you provide a service, or consumer products, but you do not alienate your customers. Whether they are paying customers or potential customers.

So... I guess the joke is on you and Damond Motorsports?

And yes, I have exhausted my contact options prior to using this platform to gain their attention.

What are you talking about? You went to school?

Yes, I have. Clearly you haven't. Otherwise, I wouldn't have to school you as well.

Also, if you did go to business school and have gotten your MBA, you would have had a better comeback, and questioned my knowledge and theories. You know, the details.

But instead, you clawed onto "if I went to school".

Should I teach on you why a company, regardless of size, should never soil its relationship with the customers? And how it can be detrimental to its brand image and value, especially brand recall? And how a company can rebound from a PR incident?

Or should I just speak gibberish? You know, stuff that you would understand, nephew.

Feel free to keep jumping in. Cause you know, not like you got anything else better to do than to jump in for Damond Motorsports.

I did not go to business school, nor do I have an MBA.

I do however have better ways of handling how to get information about shipping times and stock availability. So I guess I didn't need to waste any of my time and money going to school to figure out how a supply chain works.

I am a keyboard jockey and do nothing without adult supervision. Good luck with your order and I hope you enjoy the mount.

We do not make our own fabrications. Unfortunately, when a part is out of stock, we're at the mercy of suppliers and shippers for the date. That's why we can't give you an exact date and time when they will go out.

Parts are expected on the 24th, but please bear with us if that moves a day or two. I assure you that they will go out to you the day we get them. The 5% discount and express ship because of the delays still applies.

Matt is traveling in places without service. He tries to get to Wi-Fi when he can to address e-mails. I don't mean to use that as an excuse, because you should have gotten a response sooner, but that's why he couldn't e-mail you until earlier today. Apologies for the delays, we'll get you the part as soon as we can.

wat

Then clearly, you lack reading comprehension as well. Of course I know supply chain could be an issue here, and more than likely, it was beyond Damond Motorsports' control. That's why I didn't fault them for the PMM being out of stock.

Learn to read before you decide to jump in and start running your mouth nephew. I know you haven't gone to business school, but is there a local grade school you can enroll? You don't need to attend business school for basic reading comprehension.

You really do need to relax... You get in a hot mess over some late/delayed car parts.

Dude... :fest30: Go buy some CP-e or corksport 2 week bull shit lmao

BrownBear, you are improving in your customer service abilities. Good on ya!

Don't run your mouth then, you didn't have to in the first place.

I do have to speak out for Matt and his company. In all my interactions with him, he has always been top notch and had great customer service. There's been multiple times when I encountered a problem and called him. Every time he walked me through it. Or even if it was just a question I had about a part I was interested in.

All these companies do this. Shit, I waited almost two months for my exhaust from Corksport.

I understand your frustration, but sometimes these things happen. I actually have a stock one in my trunk. If you want I can overnight it to you to hold you over. Just pay the shipping.


Sent while probably pooping

A stock PMM? Thank you for your offer, but I will wait for Damond's. I don't want to pull the thing out twice. I'm already babying my car, what's another week or two.

All I wanted was to be informed.

I have seen praises for Damond Motorsports. But if I don't get ANYTHING from them, I'll do what I must to get their attention.

Yeah stock. Whenever I see it I tell myself that I'll take it out tomorrow. Btw you will enjoy his PMM. The NVH is barely noticeable. Good luck


Sent while probably pooping

ok noted. Can we move on now?

Well... 99.99% of that came from your bitch. That's why guys go for her ass instead. But obviously you wouldn't know. The smaller ones may not feel it I guess.

Yep, now we can. I got my response.

dude, it's like a 20 minute process; this isn't a bad idea at all if yours is so badly shot.

also, you're a giant whiny crybaby faggot and i hope DM ships you a box full of semen and dog turds.

Awwwww, looks like someone is a little butthurt. Nice comeback. (You selected the wrong quote by the way, but stupid will do what stupid does. I can let that go) Why start something if you can't keep it up?

Also, you're probably used to your bitch asking you the same question.

But keep it coming, charming in on something that doesn't involve you in the first place, only to get destroyed afterwards. Just like your bitch when the guys are done with her ass.

i selected the quote i intended to, as - despite how much you're acting like a greasy little twink - i saw an opportunity to offer a bit of advice on how easy it is to swap the pmm. but no, you do you; keep shoving things up your ass and getting salty at the world when you can't stop your sphincter from twitching.

I like to shove objects up my ass when I jerk off. Feels sooo much better. My wife does look at me funny when I do it at family functions though. Totally worth it


Sent while probably pooping

What opportunity, I already said I don't want to do the work twice.

Also, you didn't have to run your mouth on an issue that didn't concern you. Where are those semen comeback? What you ran out of original ideas? Come on man. Why'd you start something if you can't finish it.

But again, you're probably used to your bitch asking you the same question.

Also, you do you too. Keep butting into things and running your mouth. And I'll just remind people how loose your bitch's ass is by now. Keep them coming man.

All you had to do was to keep your mouth shut since it didn't concern you, but nope.

speaking of family functions, i found a pic of OP's latest family vacation.

boy, i wish i had as many original insults as you. "your bitch has a loose ass lolol" FUCK, YOU REALLY GOT ME WITH THAT ONE

Lock thread, or keep open for lols?

lock it before OP comes back in with another "witty" comeback exemplifying why he is still an angry virgin.

Keep it open and I can make a video of said act. For you know, research purposes.


Sent while probably pooping

It's really hitting you hard huh, you went ahead to look for my "family outing". Man, I must applaud such effort of butthurt.

You still running your mouth? Hey, I'm just using your limited original source material. I mean, I know if I use something other than demeaning terms, you wouldn't understand it.

Are you still getting yourself involved into stuff that doesn't concern you, and sounding like an idiot?

Since we're talking about originality, here's another one for you. Have you asked her why she's walking funny? Here's a hint, it wasn't from you.

Feel free to lock the thread, I got my response from Damond Motorsports. But I can't stop idiots from running their mouths.

he's like a broken record of faggotry. sure seems to know a lot about stretched assholes.

OP you're like the nickelback of flamewars, just rehashing the same insult in slightly modified terms and acting like it's a new original. also like nickelback, you suck more than words can adequately express.

I kept reading for more ass jokes but it was the same "your bitches ass" over and over. And the several decade old classic "that's what she said"...over and over.

Who's fucking who's ass?
:worthless:

You can say anything but, DONT YOU FUCKING DARE TALK ABOUT NICKLEBACK!

https://uploads.tapatalk-cdn.com/201...4b2365a4de.jpg

That's my tattoo, and here's my mom's

https://uploads.tapatalk-cdn.com/201...53799d49a7.jpg


Sent while probably pooping

I like how you keep using the word fag, or related to it. Cause you got nothing else. Like an uneducated person.

Oh so why did I talk about your bitch and her sandy vagina, well you have yourself to thank for that.

But sure, come back at me with insults like fag, or other homophobic slurs that only uneducated rednecks would use. I don't know if you are a redneck or not, but I'm strictly using it in the form of name calling. Cause that's all you know, I have to slump down to your level for just this instance. Gosh it feels horrible and stupid.

Keep them coming.

oh shit, did you finally stop angrily beating your dick to pictures of cartoon girls being raped by tentacle monsters for long enough to compose another scathing reply? I'll give it a 3/10, might read again the next time I'm feeling down and need an "at least I'm not THAT whiney neckbeard" pick-me-up.

Actually, I was needed for an important meeting at work. Not all of us can sit around all day and write faggotry responses as fast as you can.

Hey by the way, since you like to use words like fags, faggotry, and other homophobic slurs like an uneducated moron would, how's your neo-nazi, white supremacist rally going? I don't know if you're actually part of the movement, but if you say you are, I wouldn't doubt you.

I heard y'all are going to try to make it out here in San Francisco, California, which is where I am at. All the "fags" out here would love to see your rally, and then stomp the shit out of you.

Fags out there don't stomp. They pound.

Thanks @Jonb82; scarred for life.

hey look, finally a post without referring to women as bitches. gold star for you, you shining example of moral standards.

I'm here for you


Sent while probably pooping

I was using your faggotty ass as an example when it comes to morals.